Nobody likes to imagine the worst-case scenario, but that doesn’t make preparing for it any less important. From a natural disaster to a data breach, there are many things which can threaten or destroy critical IT infrastructure, taking the core business operations with it.
However, once a disaster has struck, it can be equally difficult to imagine recovery. Here’s how an IT disaster unfolds, and what steps companies that experience them take to successfully return to normal operations.
What Is an IT Disaster?
IT disasters come in many shapes and forms. It’s important to recognize that when drafting a disaster recovery response because the nature of the incident will determine the best response. In general, IT disasters can occur due to:
- Natural disasters such as floods, fires or tornadoes
- Security or data breach from unauthorized use or malicious actors
- Hardware failure
- Third-party service outage
Since half of all US businesses experienced at least one cyber-attack in 2018, this article will look more closely at the disaster recovery process following a data breach.
Implementing Damage Control
There’s no one way to address a data breach, assuming that it’s caught immediately. IBM estimates that it takes 197 days to identify a breach on average, plus another 69 to contain it.
1. Identify the event.
Identify the event and confirm that it is, indeed, a security incident. A strong intrusion detection and access control strategy will make this easier because security personnel will already know what normal activity looks like.
2. Contain or isolate affected systems or locations.
Take steps to rapidly isolate the affected systems or locations to prevent further damage. This may include user accounts, parts of the network, specific computers, or physical areas of a facility.
3. Eradicate the threat.
Remove the root cause of the security breach. That cause may be a virus, malicious software, a hijacked device or even a physical person.
4. Implement procedures to return to normal operation.
Identify the recovery point, or the last known backup prior to the disaster. From here, establish a timeline for restoration which includes objectives for how quickly the company is to restore normal operations. It’s also good practice to identify the maximum downtime that a business can handle before catastrophic losses occur.
5. Analyze and prepare for next time.
Hopefully, there isn’t a next time, but there could be. Once the incident has been addressed, and business operations return to normal, make sure that the incident is fully analyzed to glean any insights which may be useful for next time.
How to Bounce Back from an IT Disaster
It’s not easy to bounce back from an IT disaster, whether it resulted from a breach or forces outside the company’s control. However, the odds of survival diminish rapidly, making it crucial to take the right steps to return to normal operations. Doing so helps a company avoid being part of the 60 percent of small and mid-size businesses that fail within six months of a breach.
1. Follow all legal notification requirements.
Companies in the healthcare and financial industries should doublecheck legal notification requirements. Likewise, all companies which experience a data breach should consult with professionals to determine if any legal notification requirements exist.
Notification requirements improve transparency. Take responsibility and follow them. Not doing so will destroy customer trust further.
2. Learn the hard lessons and implement procedures to avoid them again.
Criminals are clever and sometimes outsmart experts, but professionals learn. Take aggressive steps to learn what happened, and how to make sure that it doesn’t happen again.
3. Hire a managed IT service.
Get professional help at the earliest chance to assist with damage control and long-term recovery. Managed IT services can provide critical insight built on deep experience to help companies make the right decisions the first time.
Tips to Prevent a Data Breach
Data breaches happen for a variety of reasons. Many of those reasons can be avoided by following a few basic data hygiene tips:
· Shred or destroy unnecessary information so that it can’t fall into the wrong hands.
· Safeguard passwords: don’t make easy or obvious ones, don’t write them down in plain sight, and don’t share them.
· Lock computers or devices when not in use. Lock doors and buildings when empty.
· Update security policies to align with industry best practices.
· Educate employees on privacy and security for sensitive data.
· Protect networks, servers, and other modes of data transmission.
· Implement security features on printers and other office equipment with hard drives.
DSI Provides Managed IT Solutions
Verizon estimates that 87 percent of all breaches take only a few minutes, but less than three percent are caught in that same window. That makes the average window of 197 days to identification utterly terrifying.
Don’t be part of that average. Managed network services can greatly reduce the risk of a data breach and increase the likelihood it’s caught immediately. Contact DSI today to make prevention, discovery, and recovery immediate.
Jocelyn Gorman, the Executive Vice President of DSI, possesses a deep understanding of the unique requirements of growing businesses. With over a decade of experience collaborating with clients across various industries, she closely collaborates with her Sales Team to develop and implement tailored technology solutions. These solutions aim to enhance office productivity and minimize operational costs. Her remarkable ability to effectively address business challenges has garnered recognition from prestigious publications such as the Cannata Report and Family Business Magazine.