The balance between technical requirements and resource availability represents a unique challenge for businesses with less than 500 employees. Small and mid-sized businesses (SMBs) of this type often need scalable, flexible solutions that large-scale enterprises don’t, and that rigid corporations serving enterprises don’t offer.
Small businesses have the same data security concerns as enterprises and the same need for comprehensive backup and disaster recovery plans, yet fewer resources with which to implement such a plan. Both small and mid-sized businesses need to stay up-to-date with current technology but are not always in an ideal position to make the needed changes to their processes and structure.
At the same time, fly-by-night managed print operations victimize small businesses by selling pirated toner cartridges that actually damage imaging hardware. The search for affordable consumables leads to ever-increasing costs as small business IT specialists get absorbed with damage control.