Gorman-Plesant Partnership Brings Local Office Technology Leadership to El Paso
Discover how Mitch Plesant and Jocelyn Gorman are combining deep regional roots, shared faith and customer-first values to serve El Paso businesses through DSI 915.
Some business partnerships are negotiated on paper. Others seem to arrive at exactly the right moment, bringing together people whose values, experience and purpose were already moving in the same direction. For DSI 915, the partnership between Mitch Plesant and Jocelyn Gorman feels like the latter – a meeting of two respected family legacies and a shared commitment to serve El Paso businesses with integrity, consistency and heart.
Mitch Plesant, president of DSI’s El Paso branch, has spent more than 36 years helping organizations across the Borderland navigate printers, copiers and changing office technology. His name is familiar to generations of local customers because the Plesant family’s connection to El Paso business runs deep. That legacy began with his father, Marcelo Plesant, who entered the office equipment industry in 1965, later became an owner and helped grow a regional technology business through local relationships. Mitch carried that service tradition forward by staying close to customers, listening carefully and treating each relationship as personal.
Jocelyn Gorman, president of DSI, brings a similar respect for family enterprise and community impact. She grew up around Document Solutions, Inc., the company founded by her parents, Phil and Theresa Houser, in 1997. After beginning her career in the demanding downtown Denver sales market, she returned to New Mexico and built her own record of leadership inside DSI. Her willingness to listen to customers and act on what they needed helped launch DSI Technologies, expanding the company’s ability to support thousands of computers and complex IT environments. Today, as a business leader and mother of three, she continues to guide DSI with the belief that a family-owned company can create meaningful change by doing business the right way.
A Partnership Written in the Stars – and Grounded in Shared Values
The Gorman and Plesant names each carry long-standing ties to regional commerce, family leadership and community service. Their recent partnership may feel written in the stars, but what makes it work is not coincidence alone. It is alignment.
Mitch reached a point in his career when his next chapter needed to reflect the principles he had practiced for decades: frequent customer contact, honest communication, responsiveness and a genuine concern for whether the customer is thriving after the sale. DSI offered the culture recalibration he was looking for – a larger, capable team organized around the same priorities.
For Jocelyn and DSI, the opportunity was equally meaningful. El Paso did not simply need another office technology vendor. It needed a locally led partner with established trust, deep market knowledge and the operational strength to support customers across every layer of their business infrastructure. Mitch brought the relationships and Borderland experience. DSI brought a proven service organization, broad technology expertise and a values-driven culture. Together, they created DSI 915.
Five Values That El Paso Customers Can Feel
For El Paso businesses, values aren’t just something you read on a website—they’re something you experience every time you call your technology partner. At DSI, Integrity means you’ll receive honest recommendations based on what’s best for your organization, not what’s most profitable to sell. Accountability means you have a team that owns every step of the relationship, from the initial consultation through implementation and ongoing support. Positivity means you’ll work with people who focus on solving problems instead of making excuses, especially when uptime matters most. Selfless Service means we’re willing to go the extra mile to keep your business operating smoothly, often addressing potential issues before they become disruptions. And our belief in “Passionability” means we bring genuine enthusiasm and relentless commitment to helping our customers succeed, because when your organization thrives, so does the community we proudly call home.
From Satisfied Customers to Raving Fans
DSI’s goal goes beyond customer satisfaction. Inspired by the customer-service philosophy described in Ken Blanchard and Sheldon Bowles’ book Raving Fans, the team aims to create customers who are so well supported that they willingly share their experience with others. That level of loyalty does not come from a single transaction. It comes from keeping promises, communicating frequently and consistently finding ways to add value.
For an El Paso medical practice, that may mean keeping critical document workflows reliable and secure. For a school or university, it may mean supporting classroom technology, campus printing, networks and collaborative audio/visual systems. For a government agency, manufacturer, professional office, nonprofit or growing local business, it may mean reducing downtime, eliminating unnecessary costs and having one accountable partner to call when technology gets complicated.
A Local Partner With a Broader Team Behind It
DSI stands for Document Solutions, Inc., but the company’s role reaches far beyond documents. DSI 915 gives El Paso organizations access to printers and managed print services, managed IT and network support, audio/visual equipment, security solutions and AI-assisted workflow software integrations designed to help teams operate more efficiently.
The difference is the way those capabilities are delivered. DSI is not here merely to sell a printer or a piece of network hardware. The team serves as a trusted advisor, first learning how an organization works, where it is losing time or money and what technology will actually improve operations. Because DSI is family-owned and locally led, decisions stay close to the customer. Because it is supported by an established regional organization, El Paso customers also gain access to the technical depth and resources needed for complex projects.
That combination matters for leaders who care about the local economy and the bottom line. Spending locally helps strengthen the community. Choosing the right infrastructure helps control operating costs. Choosing a present, accountable technology partner helps keep employees productive and organizations open for business.
The Next Chapter Starts With a Conversation
The Gorman-Plesant partnership represents more than a branch opening. It is the alignment of two family traditions around one shared promise: El Paso organizations deserve a technology partner who knows the community, values the relationship and shows up with the full strength of a capable team.
Whether your organization serves patients, students, constituents, customers or the wider Borderland community, DSI 915 is ready to listen. Let Mitch and the local team learn about your current technology, your operational challenges and the goals you are working toward – then help you build a practical path forward.
Ready for a local technology partner that goes beyond satisfied? Contact DSI 915 to start the conversation.
