TIER 1
(Basic hardware and Level 1 IT Support surrounding the print device)
Anything past the print device capabilities, leads to a Managed IT Services Support

WITH TECH CONNECT

  • Help Desk Support – INCLUDED (Print/Copy/Scan/Fax)
  • Ongoing Training – INCLUDED
  • PrintSniff – INCLUDED Auto Meter/Supply
  • Service Loaners – INCLUDED
  • Toner Shipping and Handling – INCLUDED
  • Print Driver Updates – INCLUDED
  • 4 Hour Response Time (CSR) – INCLUDED

$ ONE LOW COST – MONTHLY FEE

WITHOUT TECH CONNECT

  • Help Desk Support – $130.00 per hour (Print/Copy/Scan/Fax)
  • Ongoing Training – $130.00 per hour
  • Carbon 6 – $10 per month per device
    (Automated toner monitoring) 1-10 devices $10, 11-25 $8, 25+ $5
  • Service Loaners – Rental rates of $250.00 per month + CPC @.015
  • Toner Shipping and Handling – $8.95 per shipment
  • Print Driver Updates – $130.00 per hour
  • Response Guarantee – NOT AVAILABLE

$$$$ RISING COST – $100s SPENT